Troubleshooting & FAQ

Here are solutions to the most common questions and troubleshooting scenarios encountered when setting up WS Cookie Consent.

Banner is not showing on storefront#

• Check if you have already accepted or rejected cookies in your current browser session. Use an Incognito window to test afresh.
• Verify that the Theme App Embed is toggled on and saved in your active Shopify theme.
• If Regional Targeting is enabled (e.g. EU only) and you are testing from outside the EU, enable Test Mode in the app settings.

How do visitors change their preferences?#

You can enable the subtle floating Privacy Choices corner button in the app settings, or link any custom button/link in your footer using data-ws-consent-open:

<!-- Custom Footer Preference Link -->
<a href="#privacy" data-ws-consent-open class="footer__link">
  Manage Cookie Preferences
</a>

Resolving z-index or styling overlaps#

If your sticky header or third-party live chat widget overlaps the cookie banner, navigate to Settings > Banner Customization in the WS Cookie Consent admin and adjust the Z-Index Layer slider (default: 999999).